13x19 Original Oil Painting Wolf on Canvas on Panel - Original Artwork

SHIPPING & PROCESSING POLICY

Last updated August 3, 2023



PRINT ORDER & FRAMED PRINT ORDER PROCESSING TIME

Each print is “made to order” and produced on a large format professional printer, hand cut, and shipped in a shipping tube from my partners at Fine Art America. Our print manufacturer received the order and prepares the print for shipping in a range of 2-8 business days, depending on production availability. Estimated shipping times at checkout are in addition to our order processing time.

LOCAL PICK UP & SHIPPING FOR ORIGINAL ART
We offer curb-side pick-up and shipping options for original art only purchased through this web site (prints cannot be picked up in person as they are manufactured out of state).

In-Store Pickup
Pickup is available for all original art work. Pickups are available Monday - Friday from 4:00 PM - 9:00 PM.
Pick-up is in Leavenworth, Kansas, at Poynter Fine Art Studio (the address will be provided via email for any local orders with "pick up" selected at checkout).

Shipping
For shipping please allow 5 days for your order to be sent out from our studio. 
Once it is shipped you will receive a tracking number via email.

DOMESTIC SHIPPING POLICY
Shipping is calculated and charged at checkout with a variety of services to choose from for shipping your prints. 

Free Shipping. We offer FREE DOMESTIC SHIPPING within the continental United States on all "original artwork" and will be sent via UPS or USPS and insured for replacement value.  

INTERNATIONAL SHIPPING POLICY

International Shipping is unavailable at this time for original art, however prints are available to be shipped internationally by our manufacturer.
Customs Fees will be the buyers responsibility and not Poynter Fine Art.

INCORRECT SHIPPING INFORMATION

The buyer is responsible for providing the correct shipping information. Orders will not be refunded for lost, mis-delivered, undelivered, or returned orders due to the buyer providing incorrect shipping information. Orders will not be refunded if the order(s) is lost, delivered to the wrong address, or returned by the carrier due to the buyer providing incorrect shipping information. The buyer will be responsible for all re-shipping costs to the correct address, as well as a 50% re-print charge based on the value of the print to be re-printed if the original order is lost due to providing incorrect shipping information.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Email: info@PoynterFineArt.com
Online contact form: https//PoynterFineart.com/pages/contact

All purchases are final & non-refundable.

Original Art Work, Prints, Wearable & Functional Art, Digital Products.

All original art sales are final. Cancellations, exchanges and refunds are not available.
All Art Print sales are final. We are not able to offer refunds or returns as all prints are "made to order," and therefore each order is final and non-refundable.

All Digital Product sales are final. Cancellations, exchanges and refunds are not available.

We want everyone to be happy with their purchase. There are circumstances that arise where a return is necessary. We understand that.

ART PRINT CANCELLATION POLICY

All Art Print sales are final. Art Print orders can only be cancelled if the print has not been printed yet, as all orders are "made to order” by a third party manufacturer. Prints are sometimes printed immediately so there is no guarantee you will be able to cancel your print order. Due to administrative costs associated with every order, regardless if it has been printed, a 5% cancellation fee based on the total cost of your cancelled order will be deducted from your refund if one is accepted.

Gift Cards
Unfortunately, we cannot accept returns on sale items or gift cards.

ART PRINT LOST, DAMAGED, OR STOLEN POLICY

Any damaged, lost, or stolen artwork must be reported within 14 days of delivery. When reporting damage you must share your order number, photos of the damage, and photos of the exterior and interior view of the packaging that the artwork/frame arrived in. Damaged, lost, or stolen frames and/or framed artwork will be replaced. All works are insured by the carrier and refunds for the insured amount will be pursued and can be issued by filing a claim with them.

You can always contact us for any question atinfo@poynterfineart.comor on our contact us page.

Leavenworth, Kansas 66048, United States.

(913) 297-9501

info@PoynterFineArt.com