Refund policy

All purchases are final & non-refundable.

Original Art Work, Prints, Wearable & Functional Art, Digital Products.

All original art sales are final. Cancellations, exchanges and refunds are not available.
All Art Print sales are final. We are not able to offer refunds or returns as all prints are "made to order," and therefore each order is final and non-refundable.
All Digital Product sales are final. Cancellations, exchanges and refunds are not available.

We want everyone to be happy with their purchase. There are circumstances that arise where a return is necessary. We understand that.

ART PRINT CANCELLATION POLICY

All Art Print sales are final. Art Print orders can only be cancelled if the print has not been printed yet, as all orders are "made to order” by a third party manufacturer. Prints are sometimes printed immediately so there is no guarantee you will be able to cancel your print order. Due to administrative costs associated with every order, regardless if it has been printed, a 5% cancellation fee based on the total cost of your cancelled order will be deducted from your refund if one is accepted.

Gift Cards
We cannot accept returns on sale items or gift cards.

ART PRINTS LOST, DAMAGED, OR STOLEN POLICY

Any damaged, lost, or stolen artwork must be reported within 14 days of delivery. When reporting damage you must share your order number, photos of the damage, and photos of the exterior and interior view of the packaging that the artwork/frame arrived in. Damaged, lost, or stolen frames and/or framed artwork will be replaced. All works are insured by the carrier and refunds for the insured amount will be pursued and can be issued by filing a claim with them.

You can always contact us for any question at info@poynterfineart.com or on our contact us page.