Shipping policy

SHIPPING & PROCESSING POLICY

Last updated August 3, 2023



PRINT ORDER & FRAMED PRINT ORDER PROCESSING TIME

Each print is “made to order” and produced on a large format professional printer, hand cut, and shipped in a shipping tube from our partners. Our print manufacturer received the order and prepares the print for shipping in a range of 2-8 business days, depending on production availability. Estimated shipping times at checkout are in addition to our order processing time.

LOCAL PICK UP & SHIPPING FOR ORIGINAL ART
We offer curb-side pick-up and shipping options for original art only purchased through this web site (prints cannot be picked up in person as they are manufactured out of state).

In-Store Pickup
Pickup is available for all original art work. Pickups are available Monday - Friday from 4:00 PM - 9:00 PM.
Pick-up is in Lawson, Missouri, at Poynter Fine Art Studio (the address will be provided via email for any local orders with "pick up" selected at checkout). 

Shipping
For shipping please allow 5 days for your order to be sent out from our studio. 
Once it is shipped you will receive a tracking number via email.

DOMESTIC SHIPPING POLICY
Shipping is calculated and charged at checkout with a variety of services to choose from for shipping your prints. 

Free Shipping. We offer FREE DOMESTIC SHIPPING within the continental United States on all "original artwork" and will be sent via UPS or USPS and insured for replacement value.  

INTERNATIONAL SHIPPING POLICY

International Shipping is unavailable at this time for original art, however prints are available to be shipped internationally by our manufacturer.
Customs Fees will be the buyers responsibility and not Poynter Fine Art.

INCORRECT SHIPPING INFORMATION

The buyer is responsible for providing the correct shipping information. Orders will not be refunded for lost, mis-delivered, undelivered, or returned orders due to the buyer providing incorrect shipping information. Orders will not be refunded if the order(s) is lost, delivered to the wrong address, or returned by the carrier due to the buyer providing incorrect shipping information. The buyer will be responsible for all re-shipping costs to the correct address, as well as a 50% re-print charge based on the value of the print to be re-printed if the original order is lost due to providing incorrect shipping information.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Email: info@PoynterFineArt.com
Online contact form: https//PoynterFineart.com/pages/contact