Frequently Asked Questions (FAQ) page

Welcome to the Poynter Fine Art Frequently Asked Questions (FAQ) page, your go-to resource for understanding our gallery, its operations, and the world of fine art. Here, we've compiled a comprehensive list of commonly asked questions to provide you with the information you need to fully appreciate our commitment to art and our dedication to making our experience exceptional.

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat with a Customer Service representative. Response times vary. Please email info@PoynterFineArt.com

Shopping Information

1. What is the status of my order?

We provide a Certified Mail Number via USPS in order to track that package.

Depending on what part of the country you live in your package could take a few extra days to arrive.

The package will be delivered by USPS with Insurance and Certified Mail to insure that you receive the package.

2. Where do you ship?

We are happy to ship FREE to any state with in the United States.

International Orders will be on a case by case basis. We believe that most countries we can accommodate and provide FREE shipping. Customs Fees will be the buyers responsibility and not Poynter Fine Art.

3. How long does it take to ship my order?

Once the order is received on one of our original pieces of art we will have it packaged up and ready to ship to you in a matter of 2 days.

The package will be delivered by USPS with Insurance and Certified Mail to insure that you receive the package.

Payment Information

1. What payment methods do you accept?

Cash, PayPal, Mastercard, Visa and 3rd party merchant providers.

2. Which currency will I be charged in?

USD - United States Dollar

3. Do you offer 3 or 4 times payment option?

Right now Paypal has a payment program.

4. Do you provide a Lay-Away program?

Poynter Fine Art will make payment arrangements with anyone wishing to place a piece of work on Lay-away.


1. Do you accept returns?

All purchases are final & non-refundable.

Original Art Work, Prints, Wearable & Functional Art, Digital Products.

All original art sales are final. Cancellations, exchanges and refunds are not available.

All Art Print sales are final. We are not able to offer refunds or returns as all prints are "made to order," and therefore each order is final and non-refundable.

All Digital Product sales are final. Cancellations, exchanges and refunds are not available.

We want everyone to be happy with their purchase. There are circumstances that arise where a return is necessary. We understand that.

2. Can I exchange an item?

Exchanges are on a case by case basis and you will have to contact customer service at info@PoynterFineArt.com to discuss your options.

3. Are returns free?

All purchases are final & non-refundable.

There are exception.

No - To be eligible for a return, your item must be in the same condition that you received it. In its original packaging. You’ll also need the receipt or proof of purchase.

The item will be shipped back to Poynter Fine Art in the same manor it was delivered. USPS Certified mail with insurance in the amount of the purchase price plus shipping.

4. How long does it take to process a return?

All purchases are final & non-refundable.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@poynterfineart.com.

Ordering from Poynter Fine Art

1. Where are your original paintings sold?

Original paintings can be found either on my website or at the Poynter Fine Art Studio. At this time, I have not accepted representation by art galleries since my paintings are selling very well however I’m open to offers. Refer to the “Workshop & Events” page on my website for a detailed list of locations where my artwork can be purchased.

2. Can I buy your paintings without going through your website?

Yes you can.

3. What payment methods do you accept?

All sales through the website must be completed using the payment methods as outlined on
the site. For non website sales, Poynter fine Art accepts cash, bank-to-bank money
transfers and credit cards.

4. Do you charge sales tax?

All Poynter fine Art paintings on the PoynterFineArt.com website shipped within USA do not include applicable sales taxes in the sale price. Items purchased on the website but shipped outside USA where custom and duty fees apply will be the responsibility of the purchaser. If you have certain exemptions as a corporation or individual from paying taxes or duties, you will need to provide the required documentation forms to receive any reimbursements.

5. What is your return policy?

All purchases are final & non-refundable.

Returning a painting: See the footer below each page for complete details regarding our
return policy on all paintings.

Returning prints and wearable art: Every Poynter Fine Art paper, canvas and print reproduction plus the wearable art is made “on a demand basis” by the gallery especially for you and to assure quality controls. Therefore, we do no offer exchanges or accept returns. However, if your
prints or wearable art arrives damaged in any way due to shipping damages, please email
info@PoynterFineArt.com with supporting photos or documents; return the damaged article and a replacement will be sent to you upon us receiving the original damaged print or wearable art

6. Do you do commissioned art?

Poynter Fine Art accepts commission projects on a regular basis if it has a special significance to the buyer or addresses a topic that Poynter Fine Art supports. Please contact Poynter Fine Art directly at the email address info@PoynterFineArt.com describing your project and please leave a return phone number. Poynter Fine Art will get in touch with you by phone to discuss your requirements.

7. Can I purchase a painting on a layaway plan?

Absolutely, Poynter Fine Art has been offering a layaway plan for many years. The terms are flexible and can be discussed with the studio when purchasing locally. If you love a painting and you cannot purchase it immediately, Poynter Fine Art wants all our paintings to be “loved” therefore please contact us to discuss an arrangement.

Call us for more details!

Questions About The Artist

1. How long have you been painting?

My lifelong passion for the visual arts began in grade school, where drawing and painting competitions sparked my creative spirit. It's not without a touch of humility that I recall consistently winning those contests.

It wasn't until 2014, at a more mature stage in life, that I decided to pick up the paintbrush and embark on a new artistic journey. Surprisingly, within a year, my confidence grew, buoyed by a substantial number of sales, and I knew I possessed the necessary skills to become a professional artist. With this newfound conviction, I promptly established a dedicated studio space.

Drawing upon my multifaceted talents, I quickly developed a distinctive style that garnered attention.

The realization that my artistic journey has come full circle, from childhood triumphs to a professional pursuit later in life, fills me with immense gratitude. Painting has become my true passion, a means of self-expression that continues to evolve and captivate both myself and those who view my artwork.

2. Which art school did you attend and do you have a degree?

Today, I proudly identify as a self-taught professional visual artist, and I deeply appreciate this aspect of my artistic journey. This path allowed me to cultivate a truly unique style, uninhibited by the influence or expectations of others. I consider myself fortunate not to have had someone constantly guiding me, imposing their own notions of what art should be, how it should be created, or what it should look like. However, it is worth mentioning that for nearly two decades, I had the privilege of immersing myself in the world's finest art institutions. Let me explain...

In another facet of my life, my work required extensive telecommuting, leading me to to studying a few different artists. During my downtime, I eagerly painted as much as I could. This granted me the freedom to form my own opinions, to embrace or dismiss artworks based on my individual taste, and to become my own critic.

When I made the conscious decision to pursue painting professionally, I knew from the outset that I had to follow my artistic instincts. It was essential for me to create in a style that was distinctly mine, setting me apart from other artists. I wanted people, like myself, to have the freedom to form their own opinions, to either appreciate or disregard my work. True to my personality.

This narrative underscores the importance of staying true to oneself as an artist.

Embracing my self-taught status allowed me the freedom to explore my unique artistic voice, resulting in a style that resonates with others.

Studio Visits, Workshops & Gallery Exhibitions

1. If I wish to organize a solo exhibition of your art, who should I contact?

Please contact me directly by phone or email at info@PoynterFineArt.com to discuss a possible timetable. Poynter Fine Art is always open to new gallery representation in other cities and countries.
If you know of a gallery where my art would be a good match or you are a gallerist, I would love to hear from you!

2. Can a studio visit be arranged?

Yes, we ask that you contact us at info@PoynterFinArt.com to make arrangements.

3. Prior to purchasing an original painting would you permit a buyer to visit your studio?

If you are in the process of buying or have bought one of my paintings, I would be honored
to show you my studio.

4. Do you give art workshops locally in Leavenworth and the KC Metro area?

At the present time, I am in the planning process of organizing group workshops and classes in the Leavenworth, Kansas area.

Please refer to the “Workshop & Events” section of the website or subscribe to my newsletter
for dates and locations near you.

5. Will you be planning art workshops elsewhere in the USA?

Over the past nine years, I have been invited by individuals and associations wishing to
host workshops in their locality across the USA.

I am very selective with these invitations. Please refer to the “Workshops & Events” section
on the website or subscribe to my newsletter for dates and locations of art classes or workshops nearest you.

6. Do you have available online courses?

Not at the present time. However will be creating them very soon.

7. Do you offer a referral program? How does it work?

We are currently working on setting up an affiliate program. Check back with us soon.